Eurowings Stuck in Thailand
BONN · That good old vacation feeling disappeared for Eurowings passengers stranded in Phuket.
It takes about twelve and half hours to fly from Phuket back to Cologne/Bonn. For 303 passengers of Eurowings flight EW 121, they needed 30 hours just to get to the starting point - where they could actually fly. Their flight was supposed to land at Cologne/Bonn airport on Tuesday midday but Wednesday morning came and they were still waiting to leave Phuket.
“It was a chain of unfortunate events” that led to the situation, according to Eurowings. First, there was a problem with the speed indicator. This problem had to be resolved so the flight was re-scheduled for Wednesday morning. After that was fixed, the auxiliary power unit had a problem so once again the flight was delayed.
Passengers were then booked on other airlines and flights until one after the other, they began to make it back to Cologne/Bonn. Eurowings said they had been working feverishly to find a solution. Some passengers lost patience with the situation and took their complaints to Facebook. “We want to go home! We can’t stay here any longer!”
Adding to the stressful situation was the hotel chosen to house the stranded passengers. It was apparently not up to standard and passengers were not happy about it. Eurowings admitted this was an issue. On Thursday morning, the last of the passengers are expected along with the aircraft back in Bonn.
In January of this year, Eurowings had 300 passengers stranded in Cuba. They made it back to Cologne/Bonn after a 60-hour delay.
(Orig. text: Alexander Hertel)
